Cancellation And Refund Policy
1. Any cancellations to the order shall be made before 24 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 24hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and Personalized Products once placed can not be cancelled.
2. Cancellation of order shall be made with mail with Subject: "
Mail shall contain following details:-
a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:
3. Cancellation shall be initiated after formal order cancellation request is received at Support@truroots.in
4. Refund shall be made under following conditions:
a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
6. In case of Cancellation, 5% charge will be applicable (as this amount charged by payment gateway).
7. Any discounted or exempted amount can not be claimed for refund.
8. In all matters concerning Cancellation and refund TruRoots shall have the deciding hand.
9. TruRoots may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.